Privacy Policy

Last updated: February 2025

At gosentivra, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our spreadsheet financial management services. We're committed to transparency about our data practices and your rights under Australian privacy law.

Information We Collect

We collect information directly from you and automatically through your use of our services. This helps us provide better financial management tools and support.

Personal Information You Provide

When you create an account or contact us, you might share:

Your name and email address for account creation
Business details if you're using our services commercially
Payment information when you subscribe to premium features
Messages you send through our contact forms or support channels
Feedback and survey responses when you choose to participate

Financial Data You Input

Since gosentivra is a spreadsheet financial management platform, you might enter:

Income and expense records
Budget categories and financial goals
Transaction descriptions and amounts
Custom formulas and calculation methods

We want to be clear: your financial data stays yours. We don't sell this information or use it for purposes other than providing you with our service.

Automatically Collected Information

Our systems collect technical data to keep things running smoothly:

IP addresses and device identifiers
Browser type and operating system details
Pages you visit and features you use within our platform
Time stamps and session duration
Error reports and performance data

How We Use Your Information

We're not in the business of collecting data for its own sake. Here's what we actually do with it:

Purpose	Details
Service Delivery	Processing your spreadsheets, saving your work, syncing across devices, and maintaining your account
Communication	Sending important updates about your account, responding to your questions, and notifying you about service changes
Improvement	Analyzing how people use our platform to fix bugs and develop better features
Security	Detecting fraud, preventing unauthorized access, and protecting both your data and our systems
Legal Compliance	Meeting our obligations under Australian law and resolving disputes when they arise

We don't use your financial data for advertising. Your personal budget information isn't analyzed for marketing purposes or shared with advertisers. That's not how we operate.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption during transmission and at rest, though no system can be 100% secure.

Security Measures We've Implemented

SSL/TLS encryption for all data transfers
Regular security audits and vulnerability assessments
Access controls limiting who can view your information internally
Automated backup systems with encrypted storage
Multi-factor authentication options for your account

If a data breach occurs that affects your information, we'll notify you within the timeframes required by Australian privacy law. We take our obligations seriously and will provide clear information about what happened and what steps we're taking.

Data Retention Periods

Active Account Data

Kept for as long as your account remains active and for up to 90 days after you close your account

Financial Records You Create

Maintained according to your preferences, with the ability to export or delete at any time

Transaction and Billing Information

Stored for seven years to comply with Australian tax and financial record-keeping requirements

Support Communications

Retained for three years to help resolve recurring issues and improve our service

Technical Logs

Typically kept for 12 months unless needed for security investigations

Sharing Your Information

We don't sell your personal information. Period. But we do share data in specific situations:

Service Providers

We work with third-party companies that help us run our platform. This includes payment processors, hosting providers, and customer support tools. These companies can only use your information to provide services to us and are bound by confidentiality agreements.

Business Transfers

If gosentivra is acquired or merges with another company, your information would be transferred to the new entity. We'd notify you before this happens and let you know about any changes to how your data is handled.

Legal Requirements

We'll disclose information when required by Australian law, court orders, or government requests. We might also share data to prevent fraud or protect someone's safety in urgent situations.

International Data Transfers: Our primary servers are in Australia, but some service providers operate globally. When data leaves Australia, we ensure appropriate safeguards are in place through standard contractual clauses and compliance certifications.

Your Privacy Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used format. There's no charge for reasonable requests, though we might charge a small fee for extensive or repeated requests.

To request your data, log into your account and visit the Data Export section, or email us at info@gosentivra.com with "Data Access Request" in the subject line.

Correct Inaccurate Information

If your personal details are wrong or outdated, you can update them directly in your account settings. For information you can't change yourself, contact our support team and we'll make corrections within 30 days.

We keep a record of corrections made to maintain data accuracy and comply with record-keeping requirements.

Delete Your Data

You can close your account and request deletion of your information at any time. When you do this:

Your spreadsheets and financial data are permanently deleted within 90 days
Your account details are removed from active systems
Some information may be retained in backup systems for up to six months
We keep minimal records required by law (like transaction history for tax purposes)

To delete your account, visit Account Settings and select "Close Account," or email info@gosentivra.com.

Object to Processing

You can object to how we use your information in certain situations. For example, if we're using data for service improvement, you can opt out of that specific use while continuing to use the core platform.

Some processing is essential to provide the service, so objecting might limit what we can offer you.

Data Portability

You can export your financial spreadsheets and account information in CSV and JSON formats. This makes it easier to move to another service if you choose.

The export function is available in your account dashboard under "Export Data."

Lodge a Complaint

If you're concerned about how we've handled your information, please contact us first at info@gosentivra.com. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Cookies and Tracking

We use cookies to remember your login, save your preferences, and understand how people use our platform. You can control cookies through your browser settings, but disabling them might affect functionality.

Types of Cookies We Use

Essential cookies: Required for login and basic functionality
Preference cookies: Remember your settings and customizations
Analytics cookies: Help us understand usage patterns and improve the platform

We don't use advertising cookies or share cookie data with advertisers. Our analytics are focused on making the product better, not tracking you across the web.

Children's Privacy

gosentivra isn't designed for children under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.

Minor updates (like fixing typos or clarifying existing practices) won't trigger notifications, but we'll update the "Last updated" date at the top of this page.

Questions About Privacy?

If you have questions about this policy or how we handle your information, we're here to help.

Email: info@gosentivra.com

Mail: gosentivra Privacy Officer, 42 box, Cairns City QLD 4870, Australia

Phone: +61 3 6334 3681

We aim to respond to all privacy inquiries within five business days.